Full Stack Developer
[email protected] · Budapest, Hungary · linkedin.com/in/joeinnes
About Me
I'm a software engineer, currently helping to build Jazz — a local-first real-time database — at Garden Computing. Before moving into engineering full-time, I spent over a decade leading IT infrastructure support teams, delivering services for household-name customers.
Experience
Garden Computing
Full Stack Developer
Aug 2025 – Present
- Working across the stack — on the framework itself, the docs, and tooling/DX.
- Shipping fixes and features across the core library and its React, React Native, Svelte, Next.js and Expo integrations.
- Building developer tooling: a built-in MCP docs server, a custom diagram engine for the docs, and the project scaffolding tool.
- Writing and maintaining documentation and example apps to make Jazz easier to adopt — there's a running log at joeinn.es/i-shipped.
Tata Consultancy Services — Budapest, Hungary
IT Infrastructure Services Group Lead
Jul 2021 – Aug 2025
- Leading approximately 220 associates across Central and Eastern Europe in providing IT infrastructure support to customers in the manufacturing and utilities industry segments.
- Designing solutions, overseeing financial and operational performance, managing client relations.
- Owning the management career path.
- Acting as an internal auditor to help ensure compliance with certification requirements.
- Supporting the pre-sales team with effort estimations and pitches for potential new business, preparing RFP/RFI responses and executive summaries.
Service Delivery Manager
Feb 2019 – Jul 2021
- Establishing and stabilising the European service desk for a large FMCG organisation.
- Ensuring consistent, excellent quality of service, performance against critical service levels, and customer satisfaction, in line with financial goals and business strategy.
- Developing the process for selecting future team leads, designing the selection criteria, and planning and executing the assessment of candidates.
Project Lead
Aug 2017 – Feb 2019
- Establishing and maintaining the global service desk for a European aviation services company.
- Owning performance against service level agreements, recruitment and performance management processes, and client relationship management.
Team Lead
Jun 2016 – Aug 2017
- Coordinating and enabling support activities across a multilingual, international team of service desk agents.
- Engaging with the client at a variety of levels to understand and respond to business needs.
Subject Matter Expert
Jan 2015 – Jun 2016
- Developing and maintaining the knowledge base.
- Performing duties as Single Point of Contact for North American and European markets, answering queries, providing advice and assistance to service delivery teams.
Service Desk Agent
Apr 2014 – Jan 2015
- Diagnosing, triaging, researching and resolving users' issues across hundreds of software packages.
- Developing quality assurance tools and processes, and delivering training.
Education
The University of Sheffield, UK
PGCE in Modern Foreign Languages
Sep 2010 – Jun 2011
Post Graduate Certificate in Education.
BA Hons French & Russian
Sep 2006 – Jun 2010
Joint Honours French & Russian (Distinction in Spoken French).
Languages
- English (Native)
- French (C2)
- Russian (B2)
- Hungarian (B1)
- German (A1)